Sales & Service Terms and Conditions (T&C)

Please select your country and applicable Sales or Service T&C. Both are applicable when purchasing a combination of product (Sales T&C) and services (Service T&C).

Sales T&C - shall govern all orders for and purchases of products including installation of products/equipment.
Service T&C - shall govern all orders for and purchases of services and parts under a Service Plan and other services relating to instruments and other equipment, including the maintenance, repair, de-installation, relocation or servicing of instruments and other equipment and including instrument training.
Service Consumable Parts

Australia Sales T&C - AU - English
Austria Sales T&C - AT - German Service T&C - AT - German
Belgium Sales T&C - BE - English Sales T&C - BE - Dutch Service T&C - BE - English Service T&C - BE - Dutch
Denmark Sales T&C - DK - English Service T&C - DK - English
France Sales T&C - FR - French Service T&C - FR - French
Germany Sales T&C - DE - German Service T&C - DE - German
Japan Sales T&C - JP - Japanese
Italy Sales T&C - IT - Italian Service T&C - IT - Italian
The Netherlands Sales T&C - NL - Dutch Service T&C - NL - Dutch
Portugal Sales T&C - PT - Portuguese Service T&C - BE - Portuguese
Singapore General Conditions of Sale - SG - English T&C for Demo Instruments - Endcustomers - SG - English T&C for Demo Instruments - Distributors & Dealers - SG - English Service T&C - SG - English General Conditions of Warranty - SG - English
South Korea Sales T&C - KO - English General Conditions of Warranty - KO - English
Spain Sales T&C - ES - Spanish Service T&C - SP - Spanish
Suisse Sales T&C - CH - German Sales T&C - CH - French Sales T&C - CH - Italian Service T&C - CH - German Service T&C - CH - French Service T&C - CH - Italian
Sweden Sales T&C - SE - English Service T&C - SE - English
United Kingdom Sales T&C - UK - English Service T&C - UK - English
United States Sales T&C - US - English Online Sales T&C - US - English Service T&C - US - English General Conditions of Warranty - US - English
Distribution Sales Area (DSA) Sales T&C - DSA - English General Conditions of Warranty - DSA - English

Purchase Order Terms and Conditions

Safety Requirements for Servicing of Laboratory Instruments

Decontamination Certificate Form for instrument repairs:

Licence Agreements

Quality Management Certificates

View all Quality Management Certificates DIN EN ISO 9001 and ISO 13485

Product Information

I need a demo, configuration or price info.

Service & Repair

I need repair, technical service, spare parts or service contract.

Application Support

I need assistance/training in how to operate my system properly, or how to run a specific application with my system.

Careers

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Australia

Austria

Belgium

Denmark

France

Germany

Japan

Italy

The Netherlands

Portugal

Singapore

South Korea

Spain

Suisse

Sweden

United Kingdom

United States

Distribution Sales Area (DSA)